Effective Date: May 11, 2026  |  Last Updated: May 11, 2026

1. Introduction

New Hope Community Church ("New Hope," "we," "our," or "us") values the trust you place in us and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website at newhopechurch.net (the "Site"), attend a service, give online, register for events, participate in ministries, or otherwise interact with our church.

As a religious nonprofit organization, New Hope may qualify for partial exemptions under the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 (collectively, "CCPA/CPRA"). Even where statutory exemptions apply, we provide the privacy choices described below as a matter of transparency and care for our community.

2. California Notice at Collection

The following summary describes the categories of personal information we may collect, the purposes, whether each category is sold or shared, and how long it is retained. Full details appear in the sections that follow.

Identifiers (name, email, phone, mailing address, IP, device IDs)

• Purpose: respond to inquiries, communicate about ministry activity, process donations.
• Sold or shared? Not sold. Shared with service providers as needed to operate the church (see Section 5).
• Retention: see Retention section.

Member and visitor records

• Purpose: register members, coordinate ministries, manage volunteers, deliver pastoral care.
• Sold or shared? Not sold or shared for advertising. Stored in our church management platforms (Planning Center, Display Church).
• Retention: while you remain affiliated with New Hope, plus a reasonable period after.

Donation records

• Purpose: process donations and provide year-end giving statements.
• Sold or shared? Not sold or shared for advertising. Shared with our payment processor and giving platform to complete transactions.
• Retention: 7 years for IRS tax reporting.

Internet or network activity (browsing, page views, cookie data)

• Purpose: site analytics through Google Analytics 4.
• Sold or shared? Shared with Google Analytics if analytics cookies are accepted.
• Retention: up to 26 months for analytics.

3. Categories of Personal Information We Collect

Categories of personal information defined by California law that we may collect:

• Identifiers: name, email address, phone number, mailing address, IP address, online identifiers.
• Member and visitor records: information you provide when registering for membership, completing a connect card, signing up for events or ministries, enrolling in classes, or contacting us.
• Family and household information: spouse and children's names and ages when registering for family ministries.
• Financial information for donations: payment details, donation amounts, giving history.
• Ministry participation: classes attended, ministries served, prayer requests, baptism and membership records, care and recovery program enrollment.
• Photos and video: images and recordings of services, events, and ministry activities (see Section 11).
• Internet activity: pages viewed, referring URLs, interaction with our content, and information collected through cookies.
• Sensitive information: religious beliefs and practices are inherent to our purpose as a church. We may also receive other sensitive information you choose to share, such as prayer requests involving health or family matters.

4. Sources of Information

• Directly from you when you register, give, sign up, or contact us.
• Automatically from your device and browser when you visit the Site, through cookies and analytics.
• From our church management platforms (Display Church, Planning Center) when you create an account or are added by a ministry leader.
• From parents or guardians when registering children for ministries.

5. How We Use Your Information

We use personal information to:

• Communicate with you about services, events, ministries, and church news.
• Process and acknowledge donations and provide year-end giving statements.
• Register you for events, classes, and ministry opportunities.
• Coordinate volunteer and ministry team activities.
• Provide pastoral care and respond to prayer requests.
• Manage membership records.
• Improve our Site and ministries.
• Comply with legal, tax, and reporting obligations.

6. Service Providers and Ministry Partners

We share personal information with trusted service providers who help us operate the church:

• Display Church for content delivery and website integration.
• Planning Center for ministry management, group enrollment, calendar coordination, and volunteer scheduling.
• Online giving and payment platforms for processing donations.
• Email and SMS communication platforms for newsletters and ministry updates.
• Mailchimp or similar platforms for email outreach.
• Website hosting, accessibility (accessiBe), and consent management (Osano) providers.

These providers process information on our behalf and are contractually limited in how they may use it.

7. Church Management Platforms

We use third-party platforms to manage church operations. When you register for events, join a group, sign up to volunteer, or submit a connect card, your information may be stored and processed in these platforms in addition to our internal records.

Planning Center

We use Planning Center for ministry management, event registrations, group enrollment, volunteer scheduling, giving administration, and member records. When you create a Planning Center account, register for an event, or sign up for a group, you are providing information directly to Planning Center as well as to New Hope. Planning Center's collection and use of your information is governed by its own privacy policy, available at https://www.planningcenter.com/privacy.

Display Church

We use Display Church to deliver content like service times, events, and sermon information onto our website. Display Church's privacy practices are governed by its own privacy policy.

8. Third Parties

We use Google Analytics 4 to understand how visitors use our Site. This service may collect anonymized usage data through cookies.

We do not sell personal information for monetary consideration. If we engage in cross-context behavioral advertising or build remarketing audiences from our website visitors in the future, for example to support a ministry outreach campaign or event promotion, we will:

• Update this Privacy Policy to reflect that activity.
• Gate any such tracking through our cookie consent manager so visitors can opt in or out.
• Provide a clearly labeled "Do Not Sell or Share My Personal Information" opt-out link in our website footer.
• Honor Global Privacy Control (GPC) signals as automatic opt-out requests.

We may share information when required by law, by subpoena or court order, or to protect the rights and safety of our community and staff.

9. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies for the following purposes:

• Strictly necessary cookies required for the Site to function, including consent preference storage.
• Functional cookies that remember your preferences and improve performance.
• Analytics cookies for Google Analytics 4 to help us understand Site usage.

We use the Osano Cookie Consent Manager to manage your preferences. When you first visit our Site, you will see a consent banner. You can change your preferences at any time by clicking the Osano cookie icon on any page. We honor browser-level Global Privacy Control (GPC) signals as automatic opt-out requests where applicable.

10. Retention

We retain personal information only as long as needed for ministry purposes, to comply with legal and tax obligations, and to maintain accurate church records. Typical retention periods:

• Donation records: retained as required for IRS tax reporting purposes, generally 7 years.
• Member records: retained while you remain affiliated with New Hope, plus a reasonable period after.
• Newsletter and communication contacts: until you unsubscribe, plus a suppression record to honor your opt-out.
• Site analytics: up to 26 months (Google Analytics default).
• Prayer requests and pastoral care notes: handled per pastoral discretion and retained as appropriate to the care offered.

11. Children's Privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Site. Children's ministry registration is completed by a parent or guardian, who provides the child's name, age, allergies, emergency contact, and any other information needed to safely care for the child during church activities.

We follow the Children's Online Privacy Protection Act (COPPA) and California's protections for minors. We do not knowingly sell or share the personal information of consumers under 16. Parents and guardians may review, update, or request deletion of their child's information by contacting us.

12. Photography, Video, and Livestream

We may photograph and record video at services, events, and ministry activities for use in church communications, social media, our website, and ministry promotion. By attending church activities, you acknowledge that you may be photographed or recorded.

Sunday services and livestream

Our Sunday services are recorded and broadcast as a livestream and made available as archived recordings on our website, YouTube channel, and social media platforms. Attendees may be visible or audible in the live broadcast and the archived recordings. Camera angles primarily focus on the platform and worship team, but the congregation may be captured. By attending a service, you acknowledge that you may appear in the livestream or its archive.

Opting out

If you do not wish to be photographed or recorded:

• For services, please sit in the back rows on either side of the sanctuary, where cameras are least likely to capture you. Notify an usher or staff member if you would like additional guidance.
• For events outside of services, notify staff or photographers at the event, and we will make reasonable efforts to honor that request.
• For children, parents and guardians may submit a written opt-out at registration. We will work with photographers to keep your child out of recorded content.

Photo removal requests

Sunday service livestream recordings are produced as continuous broadcasts and cannot be edited to remove individuals after the fact. However, if you appear in a photo posted to our website, social media, bulletin, or other church communications and would like it removed, email andrew@newhopechurch.net with the details. We will make reasonable efforts to remove the photo where technically feasible.

13. Donations and Financial Information

Online donations are processed by our payment partners. We do not store full credit card numbers or bank account numbers on our Site. We retain records of donations as required for tax purposes, including year-end giving statements provided to donors.

If you have questions about your giving record or wish to update your information, contact our office.

14. Prayer Requests and Pastoral Care Confidentiality

We invite members and visitors to submit prayer requests through online prayer cards (hosted on our Planning Center Church Center platform at new-hope-church.churchcenter.com), printed prayer cards available at services, our connect card, online forms, or direct pastoral conversation.

How prayer requests are shared

Unless you indicate otherwise, your name and prayer request may be:

• Shared during Sunday services or other gatherings as the pastor invites the congregation to pray for you.
• Included in the weekly church bulletin.
• Mentioned during our livestream broadcast.

Options to control how your request is handled

When submitting a prayer request, you can:

• Request that your prayer be kept confidential, meaning it will be shared only with pastoral staff and our prayer team for prayer, and may be discussed in internal staff meetings with the leadership teams. It will not be shared publicly during services, in the bulletin, or on the livestream.
• Request a pastoral call or visit.
• Ask for your request to be posted in the bulletin (or removed from the bulletin).
• Specify how you would like your name used (or not used).

For online submissions, these options are available on the prayer card form. For paper prayer cards, the opt-out and request options are available on the card.

Pastoral care conversations

Information shared in one-on-one pastoral care, counseling, care, or recovery programs is treated as confidential, consistent with church practice and applicable law.

Limits to confidentiality

Confidentiality may yield where required by law, including mandatory reporting of suspected abuse, harm to self or others, or other circumstances where the law or a person's safety requires disclosure.

Sensitive content

Some prayer requests may involve sensitive information such as health, family, mental health, or other personal matters. We treat these with appropriate discretion, and the options described above are available so you can control how your request is shared. Online prayer card data is also stored and processed by Planning Center, whose privacy practices are governed by its own privacy policy at https://www.planningcenter.com/privacy.

15. Your California Privacy Rights

As a courtesy to California residents and others, even where exemptions may apply, we honor reasonable requests to:

• Right to Know: request that we disclose the categories and specific pieces of personal information we have collected about you, the sources, the purposes, and the categories of third parties with whom we have shared the information.
• Right to Delete: request that we delete personal information we have collected from you, subject to legal, tax, and recordkeeping requirements.
• Right to Correct: request that we correct inaccurate personal information we hold about you.
• Right to Opt Out of Sale or Sharing: direct us not to sell or share your personal information for cross-context behavioral advertising. As noted above, we do not currently engage in such activity.
• Right to Data Portability: receive a copy of your personal information in a portable format.
• Right to Non-Discrimination: we will not discriminate against you for exercising these rights. We will not deny ministry services or treat you differently because you exercised a right.

16. How to Submit a Request

Contact us using one of the methods below:

• Email: office@newhopechurch.net
• Phone: (559) 297-7362
• Mail: New Hope Community Church, 4620 E. Nees Avenue, Clovis, CA 93611

We will verify your identity before responding to a request involving specific personal information. We aim to respond within 45 days.

Authorized agents: you may designate an authorized agent to submit a request on your behalf. We will require the agent to provide written, signed authorization from you and verify your identity directly.

17. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. Our service providers maintain their own security measures. No method of transmission or storage is fully secure, so we cannot guarantee absolute security. Notify us immediately if you suspect a security issue with your account or information.

18. Links to Third-Party Sites

Our Site may link to third-party websites and services, including giving platforms, social media, and ministry partners. Their privacy practices are governed by their own privacy policies, not ours.

19. Religious Mission

As a church, our purpose is to serve, disciple, and care for our community in accordance with our faith and mission. Information you share with us as part of ministry participation is used to support that mission. We will not knowingly use personal information in ways inconsistent with our calling or your trust.

20. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised Last Updated date. Material changes will be communicated by a notice on our Site or by email where appropriate.

21. Contact Us

If you have questions about this Privacy Policy or our privacy practices:

New Hope Community Church
4620 E. Nees Avenue
Clovis, CA 93611
Phone: (559) 297-7362
Email: office@newhopechurch.net

Do Not Sell or Share My Personal Information

California residents may opt out of the sale or sharing of personal information for cross-context behavioral advertising. As stated in Section 8, we do not currently sell or share personal information for these purposes. If we engage in such activity in the future, an opt-out mechanism will be made available through the cookie consent manager on our Site and through this policy. We also honor Global Privacy Control signals as opt-out requests for the browser or device sending the signal.